Returns Policy – facewearuk.com
At facewearuk.com, we want you to be completely satisfied with your purchase. If for any reason you’re not, we offer a straightforward returns process.
How to Return an Item
In-Store Returns:
You can return most items to any facewearuk.com store. Please ensure the item is in new and unused condition, and bring your delivery note with you.
Postal Returns:
To return items by post, please use the returns label provided on your delivery note. Ensure the items are securely packaged and send them to the address indicated on the label.
Home Collection:
We offer a home collection service for returns. Please arrange the collection through our website, and a courier will pick up the items from your address.
Return Period
You have 28 days from the date of receipt to return most items. For sale items, the return period is 15 days. Please ensure items are in new and unused condition to qualify for a full refund.
Exceptions to the Returns Policy
Certain items cannot be returned unless faulty. These include:
- Made-to-order or personalized items
- Sealed goods that are not suitable for return for health or hygiene reasons, and which have been unsealed after delivery
Please check our website for a full list of exceptions.
Refunds
Refunds will be processed to your original payment method within 7 days of receiving the returned items. Please note that any delivery charges are non-refundable unless the return is due to a fault on our part.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the replacement item.
Faulty or Damaged Items
If you receive an item that is faulty or damaged, please contact us through our website for assistance. We will arrange a return and provide a full refund or replacement as appropriate.