Frequently Asked Questions (FAQs)
Ordering
Q: How do I place an order?
A: Browse our collection on facewearuk.com, select your preferred items, choose sizes and colors, and click “Add to Bag.” When ready, proceed to checkout and follow the on-screen instructions to complete your purchase.
Q: Can I modify or cancel my order?
A: Orders can be modified or cancelled within 1 hour of placement. After this window, items may already be processed for shipping, making changes impossible. Please check facewearuk.com for the latest updates on your order.
Q: Do you offer gift cards?
A: Yes! Digital gift cards are available for purchase at facewearuk.com. They can be redeemed online for any product in our store.
Shipping & Delivery
Q: What shipping options are available?
A: We offer standard, express, and next-day delivery options. Shipping times and costs are displayed at checkout. Visit facewearuk.com for full details.
Q: Can I track my order?
A: Yes! Once your order ships, you will receive a tracking link via your account on facewearuk.com. You can monitor your parcel until it arrives.
Q: Do you ship internationally?
A: We currently deliver to selected international locations. Check facewearuk.com for a full list of countries and shipping costs.
Returns & Exchanges
Q: What is your return policy?
A: Items can be returned within 28 days of receipt for a refund or exchange, provided they are unworn, unwashed, and in their original packaging. For more details, see facewearuk.com.
Q: How do I make a return?
A: Start a return via facewearuk.com, follow the instructions to generate a return label, and send your items back to us. Refunds are processed once items are received.
Q: Can I exchange an item?
A: Exchanges are available for items of equal value and size. Visit facewearuk.com to start the process.
Products & Stock
Q: Are your items true to size?
A: We provide detailed sizing guides on each product page. Please consult facewearuk.com to ensure the best fit.
Q: How do I know if an item is back in stock?
A: Subscribe for stock notifications on any product page. We will notify you via your account on facewearuk.com when it becomes available.
Q: Do you offer sustainable or eco-friendly products?
A: Yes, our sustainable collection is highlighted at facewearuk.com. Look for items made from organic or recycled materials.
Account & Payments
Q: Do I need an account to order?
A: No, you can checkout as a guest. Creating an account helps you track orders, save favorites, and access exclusive offers at facewearuk.com.
Q: What payment methods are accepted?
A: We accept major credit/debit cards, PayPal, and select digital wallets. Payment options are displayed at checkout.
Q: Is it safe to shop online?
A: Absolutely. All transactions on facewearuk.com are encrypted and secure.
Promotions & Offers
Q: How do I use a discount code?
A: Enter your promo code at checkout in the “Apply Discount” box. Only one code can be applied per order.
Q: Are there seasonal sales?
A: Yes! We run promotions throughout the year. Keep an eye on facewearuk.com for the latest deals.
Need more help?
Visit our full Help Centre at facewearuk.com for guides, policies, and additional FAQs.